Accessibility for Different Needs

For Guests With Disability Needs:

• Transfer and Support:
  Alton Towers is committed to an inclusive experience. While The Toxicator’s intense motion means a direct wheelchair ride isn’t possible, guests can still enjoy the thrill with a little help. Assistance is available for transferring from your wheelchair into the ride’s specialized seating.

• Ride Access Pass (RAP):
  The park’s RAP system is a game changer for guests with mobility or ASD/ADHD challenges. Pre-book your RAP online at least seven days before your visit. When you arrive, head to Guest Services on Towers Street for personal assistance and guidance through the transfer process.

For Guests with ASD or Sensory Needs

• Sensory Considerations:
  The ride’s rapid spins, sudden inversions, and immersive thematic effects create a highly stimulating environment. For some individuals with Autism Spectrum Disorder (ASD) or sensory sensitivities, these features may be overwhelming.

• Tips for a Calmer Experience:

  • Visit Off-Peak: Try scheduling your visit during quieter periods to avoid excessive crowd noise and movement.
  • Take Advantage of Sensory Spaces: Alton Towers offers dedicated sensory rooms (for example, in CBeebies Land) that provide a calm retreat before or after experiencing the ride.
  • Consult with Staff: Always speak with Guest Services to tailor your experience according to your sensory needs.

For Guests with Missing Limbs

• Safety and Custom Restraints:
  The Toxicator uses advanced safety restraints to secure all riders. For guests with missing limbs, these restraints may need additional adjustment to ensure both safety and comfort.

• Personal Assessment:
  It’s important to have a one-on-one consultation with Guest Services. They can assess whether the ride’s seating and safety systems can be adapted for your needs or if alternative attractions might be a better fit.