This Attraction has its own car park

The car park is concrete-laid

There is an incline between the car park and the entrance

There is a hearing loop in Reception and Shop.

The main roadways are wide with a tarmac surface and the majority of our enclosures offer viewing to both indoor and outdoor areas

Exhibits:

Snow Leopards – can be viewed from the front of the outdoor enclosure and through the viewing window of the indoor enclosure.

Reptile House – Indoor exhibit with low lighting, accessed by small ramp.

Wolverine/Arctic Fox/Tigers – there is wide access to all three enclosures; there are steps down to the bear enclosure but limited view is available at the top of the steps. Once you reach the tiger outdoor exhibit you will need to return to the first exhibit to access the main route. To view the tigers in their indoor viewing area please turn right on the main roadway, follow the road around to the lynx enclosure; the tiger viewing area is to the right.

Otters – Please note the ramp from the otters to the macaws is very steep and not suitable for all electric scooters.

Castle Courtyard – access can be made to the courtyard (and the Courtyard Café and toilets) via both entrances, but please bear in mind one entrance is cobblestones (from the train stop) and the other is tarmac (from the Queen Mary restaurant); the tarmac offering a gentler ride.

Castle Creatures – Indoor exhibit with low lighting.

Queen Mary/Oak Restaurant – disabled toilet facilities are located to the left upon entrance. The main seating area at the rear of the building can be accessed by ramp from the left side of the servery.

Lemur Wood – Due to the uneven terrain and steps this is not accessible by wheelchair or electric scooter. However, it is possible to access the entrance area by the food kitchen. Pushchairs/buggies are not allowed in Lemur Wood. For visitors who are able to walk short distances, scooters, wheelchairs and buggies can also be left in this area.

Lorikeet Lookout – This is accessible by wheelchairs but not electric scooters. Pushchairs are not allowed in Lorikeet Lookout. For visitors who are able to walk short distances, scooters, wheelchairs and buggies can be left outside.

Farm – The barn is accessible over a gravel pathway. Please ask a member of staff if you would like to access the contact paddock, however wheelchairs, pushchairs and scooters can find it difficult to manoeuvre due to the depth of the gravel.

This attraction has 5 disabled toilets located in the following areas:

• Opposite main entrance – both gents and ladies have disabled cubicles.
• Opposite snow leopard enclosure – single unisex toilet.
  Please note access for mobility scooters may be difficult due to the narrow entrance.
• Courtyard Café (next door) – single unisex toilet.  Access by ramp. Please note mobility scooters will need to be left outside the cubicle.
• Queen Mary Toilet – single unisex toilet.
• Lorikeet Lookout (next door)  – Accessed by small ramp.

These toilets feature the following:

• Handrails to the side of the toilet and wash basin ( no handrails by wash basin in Main entrance toilet)
• Disposal facilities
• Washbasin with lever style tap

This attraction has a changing place toilet located in the following area:

• Toilet block by Lorikeet Lookout

This toilet features the following:

• Height-adjustable sink
• Ceiling hoist for personal slings,
• Adjustable full-sized changing bed,
• Shower
• Privacy screen

This attraction offers discounted concession for Disabled Visitors.

To be eligible for this discount you must present evidence in on of the following forms:

• DLA Paperwork
• PIP Paperwork
• Dr’s Letter on NHS Headed Paper
• Carers ID from employer or council

This attraction offers free entry to carers alongside a paying disabled guest.

To be eligible for free entry you must present evidence in one of the following forms:

• DLA Paperwork
• PIP Paperwork
• Dr’s Letter on NHS Headed Paper
• Carers ID from employer or council

Registered assistance dogs on site except in animal contact areas, such as Lorikeet Lookout, Lemur Wood, Wallaby Walkthrough, Farm Barn and Paddock.

There is a policy to follow however and this can be viewed here – Dog Policy