The majority of Dartmoor Zoo is fully wheelchair accessible with ramps and level access into buildings making it accessible for those in wheelchairs and those with walking difficulty.

Please note although the zoo is accessible it is quite rugged and some of the paths are very steep. Caution should be exercised, and the team are ready to help when you need it – just ask.

Dartmoor Zoo offers a disabled concession to guests with disabilities and free entry for their carers the prices are:

*Prices include an optional 10% Gift Aid donation. For entry, under 16’s must be accompanied by an adult.

Accompanying carers can get free entry alongside a paying disabled guest

To receive a disabled concession price you must provide proof on arrival using one of the below pieces of evidence.

Evidence

• Disability living allowance letter
• Blue Badge
• P.I.P award documentation

Disabled parking facilities are available outside the Jaguar Restaurant at the top of the drive

Should you wish to make use of disabled parking, please pay at the main gate before proceeding to the top of the drive

Disabled Toilets can be found in the Jaguar restaurant .

Features

• Handrails to the side of the toilet
• Wheelchair height sink
• Wheelchair height hand dryer
• Room to manoeuvre a wheelchair

Carers can get free entry to Dartmoor zoo alongside a paying disabled guest that they are accompanying. to be eligible for free carer entry the disabled guest must provide proof using one of the following evidence:

Evidence

• Disability living allowance letter
• Blue Badge
• P.I.P award documentation

Mobility and Wheelchair Hire at Dartmoor Zoo is £5 for the day, plus a £20 refundable deposit

Assistance dogs are allowed at Dartmoor Zoo however there are guidelines to follow.

At Dartmoor Zoo, animal welfare is their top priority and it is for this reason that they do not allow dogs on site or to be left in cars in our car park.

Assistance Dogs 

To support the experience of guests with assistance dogs, there are a number of measures put in place at Dartmoor Zoo to ensure the health and welfare of their animals and the guest’s assistance dog.

Biosecurity

There is a potential risk of infectious diseases to their animals carried by assistance dogs, they therefore request:

• Assistance dogs must be enrolled on a standard canine vaccination program as advised by their vet and are up to date with all doses (this includes inoculations, flea and worm treatment/parasite treatment);
• Assistance dogs must not have shown any signs of disease including vomiting or diarrhoea in the last 24 hours.
• All faeces must be immediately cleaned up and disposed of appropriately.
• Assistance dogs are not be permitted to enter the walkthrough exhibit.
• Assistance dogs are not be permitted to have any contact with zoo animals directly or through fences or barriers.

Animal behaviour and welfare

There is the potential for dogs to cause stress or distress to zoo animals, or stress caused to the dog by being in the presence of zoo animals, they therefore request:

• All dogs must be well trained and kept under the close control of a responsible handler.
• Dogs are not permitted at zoo animal handling sessions, displays or other situations where the dog would be in close proximity to zoo animals which are outside of a secure enclosure where the presence of the dog may distress zoo animals or affect their behaviour.
• When booking an experience you must provide advance notice that an assistance dog will be attending. Some experiences are not able to accommodate an assistance dog.
• If your dog starts barking or growling you must move to an area where no zoo animals are present until the animal stops vocalising. The exception is for assistance dogs alerting their owners that they are about to collapse, in which case staff will provide assistance to the owner.
• If the dog is obviously causing distress to any zoo animals you must move from the area immediately. Dartmoor Zoo has the right to ask assistance dogs to leave if they are causing disruption or distress.
• If the dog has an identification jacket or harness they should wear it to allow staff and other guests to be aware of its assistance role.

If you would like more information or have any queries, contact the team on 01752 837645 or email them.