Disability Days– Artificial Intelligence (AI) Policy
1. Purpose
This Artificial Intelligence (AI) Policy explains how Disability Days uses AI technologies in connection with our website and services. Our goal is to use AI in a way that supports disabled visitors, protects privacy, and maintains trust, while keeping people in control of important decisions.
2. Who this policy applies to
This policy applies to:
- Visitors using the Disability Days website
- Businesses, venues, and partners listing attractions with us
- Any other individuals whose information may be processed through our services
It covers how AI is used in our internal workflows and on the public website.
3. How we use AI
We use AI tools to help us operate and improve Disability Days. Typical uses include:
- Drafting and editing written content such as blog posts, guides, and accessibility information
- Assisting with structuring accessibility details for attractions and venues
- Supporting customer service by helping draft responses to common questions
- Analysing non-personal, aggregated data (such as website usage trends) to improve the platform
We do not rely solely on AI for decisions that have a significant impact on individuals. Content created with AI is reviewed and approved by a person before publication where it may affect user decisions, such as accessibility guides or venue information.
4. How we do not use AI
We do not:
- Use AI to make automated decisions about eligibility for services or pricing
- Use AI to profile individuals for targeted advertising in a way that overrides privacy settings
- Use AI to generate fake reviews or misleading content
5. Data, privacy, and AI
Any personal data processed through AI tools is handled in line with our Privacy Policy and applicable data protection laws, including UK GDPR.
Where possible, we:
- Avoid sending personal data to AI tools by removing names, contact details, and identifying information
- Use prompts that do not require full personal details, particularly for support or content drafting
- Work with reputable AI providers that implement appropriate security safeguards
We do not sell personal data to AI providers.
If you choose to share sensitive information with us, such as details relating to disability or support needs, we will only use that information to provide the assistance requested. We do not use this information to profile individuals or make automated decisions.
6. Fairness, inclusion, and accessibility
Disability Days exists to support disabled visitors, along with their families, carers, and support networks. When using AI, we aim to:
- Avoid language that is stigmatising, offensive, or misleading
- Use clear and respectful terminology such as accessible and mobility friendly
- Provide accurate and practical information about accessibility features and limitations
- Regularly review content for bias, particularly where AI has been used
If you believe any content is inaccurate or inappropriate, you can contact us and we will review it.
7. Accuracy and limitations
AI tools can produce incorrect, outdated, or incomplete information. To manage this:
- AI outputs are treated as drafts, not final content
- Important information is reviewed using trusted sources and human oversight
- Accessibility details and visitor information are checked where possible
Information on Disability Days should not replace personalised advice from healthcare, legal, or other professionals.
8. Attraction listings and AI
Accessibility information for attractions is typically provided by venue owners or partners. We may use AI to:
- Improve readability and structure of descriptions
- Suggest headings or formatting for clarity
We do not create or assume accessibility features. It remains the responsibility of the venue to ensure accuracy, and visitors should confirm important details directly before visiting.
Where content has been significantly AI-assisted, we may indicate that AI was used in drafting.
9. AI-generated images and media
We may occasionally use AI tools to create generic illustrative images, icons, or graphics for content such as blog posts or social media.
We do not use AI to alter images of real attractions in a way that misrepresents accessibility features.
AI-generated visuals are for illustrative purposes only unless clearly stated otherwise.
10. Security and third-party AI providers
We work with third-party AI providers to deliver some functionality described in this policy. These providers are expected to implement appropriate technical and organisational safeguards.
We aim to:
- Use providers with strong privacy and security standards
- Limit shared data to what is necessary for the task
- Review providers periodically to ensure suitability
Further details may be included in our Privacy Policy.
11. Your choices and rights
You have rights over your personal data as outlined in our Privacy Policy. In relation to AI, this includes the ability to:
- Ask whether your personal data has been processed using AI tools
- Request review of content relating to you that was influenced by AI
- Request correction or deletion where appropriate, subject to legal obligations
To exercise your rights, please contact us using the details below.
12. Contact details
If you have questions about this AI Policy or how we use AI at Disability Days, you can contact:
13. Updates to this policy
We may update this AI Policy from time to time to reflect changes in our use of AI, technology, or legal requirements. When significant changes are made, we will update this page and, where appropriate, notify users.