This attraction has its own car park

This car park has a dedicated disabled parking area near the main entrance.

The distance from the furthest disabled parking space to the entrance is roughly 90 metres.

The car park is concrete laid.

There is level access between the car park and the main entrance.

The pathways around the park are mainly concrete some areas are laid with grass and some assistance may be required for those in a wheelchair.

There is plenty of seating around the park to rest.

Wheelchairs are allowed on the train.

There are ramps to access the Giraffe house, Wolverine enclosure and Wolves.

This attraction has both Disabled Toilets and a Changing Place toilet

This attraction offers wheelchair hire See tab below for more information.

This attraction offers Mobility Scooter Hire See tab below for more information

This attraction has 4 Disabled Toilets located in the following areas:

• By the Leopards,
• In the Restaurant
• By the Reptile Courtyard
• By the Gift Shop

These toilets feature the following:

• Wash basin with lever style tap
• Handrails to the side of the toilet and wash basin
• Disposal facilities
• Transfer space to the side of the toilet.

This attraction has a changing place located near the gift shop to access this facility you must retrieve a code from a member of staff within the gift shop.

This facility feature the following:

• A free standing, height adjustable, moveable, adult sized changing bed. This can be used in conjunction with the shower.
• Ceiling hoist, sling and track.
•  Shower (hoist reaches shower).
• Washbasin
• peninsular toilet.

There are a limited number of wheelchairs available to hire from the Gift Shop. Please note:

• Wheelchairs can only be booked up to 4 days in advance of your visit.
• If you require a wheelchair, please call the Gift Shop before booking your e-tickets to confirm whether there is availability. The wheelchairs and mobility scooters get booked up quickly during holiday periods.
• A maximum of two wheelchairs can be hired per person/group, and they are unable to provide wheelchairs for large groups.
• A deposit of £20.00 is required, payable by credit card or cash. They will only process the deposit payment should the wheelchair not be returned or is damaged in any way.
• You may receive a phone call from the Gift Shop on the day of your visit to confirm that you still require your booking.

Wheelchairs are available for collection from the Gift Shop from 10:00am until 3.30 pm in summer and until 2.30 pm in winter. They must be returned to the Gift Shop at the car park by 4.30 pm in summer and 3.30 pm in winter, in order to retrieve your deposit.

To book, please call 01993 825716 between 9:30 am and 4:00 pm.

There are a limited number of electric mobility scooters for hire at the Park. Please note:

• Mobility scooters can only be booked up to 4 days in advance of your visit.
• If you require a mobility scooter, please call the Gift Shop before booking your e-tickets to confirm whether there is availability. The wheelchairs and mobility scooters get booked up quickly during holiday periods.
• A maximum of two mobility scooters can be hired per person/group, and they are unable to provide mobility scooters for large groups.
• There is a £10.00 charge to hire a mobility scooter for up to 2 hours, or a £20.00 charge to hire a mobility scooter for the day. An additional £50.00 deposit is required, payable by credit card or cash. They will only process the deposit should the scooter not be returned or is damaged in any way.
• You may receive a phone call from the  Gift Shop on the day of your visit to confirm that you still require your booking.

Mobility scooters are available for collection from the Gift Shop from 10.00 am until 3.30 pm in summer and until 2.30 pm in winter. They must be returned to the Gift Shop at the car park by 4.30pm in summer and 3.30pm in winter, in order to retrieve your deposit.

To book please call 01993 825716 between 9.30 am and 4.00 pm.

There is wheelchair access to and from the train (step free) and room for 2 wheelchairs on the train.

For those that can walk a short distance there is a wheelchair/pushchair park next to the platform and benches on the platform to wait for the train.

The Narrow-Gauge Railway runs during April to October from 12:00 pm until 4:00 pm (weather permitting) and takes you all around the Park.

Train fare: Adults £2, Child £1 (under 3’s free of charge).

This attraction offers discounted group pricing for disabled visitors and their carers.

These rates apply to groups of disabled and carers, consisting of six or more disabled and carers

Registered blind visitors are admitted free of charge.