This attraction has its own car park

This car park has dedicated disabled parking

This Disabled Parking is roughly 100 metres from the entrance.

The car park is concrete laid.

There is level access between the car park and the main entrance.

Due to the nature of our location, some routes involve steps or steep slopes which are unsuitable for wheelchairs.

This attraction offers an accessibility map see the pdf here – Accessibility Map.

The enclosures are viewable from a wheelchair height.

This attraction has a mobility vehicle service.
This service runs year-round for visitors with accessibility requirements.

The vehicle has space for one wheelchair and four other passengers.

From April to October, they have an additional vehicle running to carry one of their mobility scooters alongside other passengers.

For more information of accessibility please see the Accessibility PDF here – Access PDF

There are 5 disabled toilets within this attraction located in the following areas:

• Park Reception,
• Budongo Trail,
• The Magic Forest,
  Member’s gate,
• Grasslands Restaurant

These toilets feature the following:

• Lowered wash basin with lever style tap
• Handrails to the side of the wash basin and toilet
• Transfer space to the side of the toilet
• Disposal facilities
• Emergency Pull Cord

This attraction offers Sensory Bag Hire.

Bags can be picked up at the admissions area of the zoo, simply speak to an admissions assistant. A £15 deposit is required, which is fully refundable on return of the bag to point of collection.

The sensory bags include the following:

• Accessible maps to clearly navigate the zoo
• Ear defenders to block out noise
• Sunglasses to dim bright lights
• Fidget toys to occupy hands
• Binoculars as a fun way to view the animals.

Only assistance dogs that are accompanying their respective partner are permitted to enter the zoo.

If you wish to bring an assistance dog into the zoo, please inform a member of our admissions team when you arrive.

Be aware that access may be restricted to certain areas, the assistance dog map will help you navigate the zoo. Dogs in training are not permitted to enter the park.

In addition to the above admission, assistance dogs are subject to the following regulations of BIAZA (British and Irish Association of Zoos and Aquaria).

• All assistance dogs must be up-to-date with all inoculations
• Dogs must be kept on a lead at all times and under strict control
• Dogs must not be allowed to defecate anywhere on the zoo grounds and any incidents should be cleared away by their owners
• If the behavior of the animals or your dog is affected, please move away from the area to ensure both their safety and those of our other visitors

Unfortunately, they are unable to allow assistance dogs into any indoor or walkthrough exhibits, or certain outdoor areas.

This attraction offers free entry for carers accompanying a disabled visitor.

To be eligible for free entry you must provide evidence in one of the following forms:

• Access Card with +1 Symbol
• DLA Paperwork
• PIP Paperwork