This attraction has its own car park.

This car park has dedicated disabled parking in both car parks.

The furthest disabled parking space is roughly 150 metres from the main entrance.

The site is based on a natural hill so some assistance may be required for those in a wheelchair

The pathways are concrete-laid

Chessington offers a Priority Access Pass for guests who are unable to queue for extended periods due to a disability or medical condition

Chessington offers captioning for some shows and attractions.

This attraction has 4 disabled toilets.

This attraction had 1 Changing place toilet

Disabled toilets can be found in the following locations:

• Lodge Gate
• Shipwreck Coast
• Adventure Point
• Wild Wood
• Forbidden Kingdom

A RADAR key is required to access the above locations

All of the above locations feature the following:

• Wash basin with lever-style taps
• Transfer space to the side of the toilet
• Handrails to the side of the toilet and the wash basin
• Disposal facilities
• Emergency Alarm

The changing place toilet can be found in Wild Woods.

This toilet requires a RADAR key to access it, if you do not have one please speak to a member of staff.

This location features :

• Bench – Height Adjustable, Adult Sized, Wall Mounted
• Hoist – Mobile
• Peninsular Toilet
• Non Slip Floor
• Floor Space (sq. m) – 12.0
• Emergency Alarm
• Privacy Screen
• Paper Roll

Chessington offer a Ride Access Pass for guests who may find it difficult or cannot stand for long periods of time
either due to a physical disability or a learning/emotional impairment.

Having now partnered with Nimbus Disability you must apply for a ride access pass 7 days or more in advance to your visit.

The Ride Access Pass application remains free, with the option to upgrade to a full Access Card for £15. Existing Ride Access Pass holders can continue to use their card as normal.

For more information on the ride access pass please see the Chessington Website – Chessington

Guests who have the following documentation are entitled to one free carer* ticket, however, the guest with the disability and any further members of their party will pay full price. 

Please show the relevant paperwork as well as suitable photo ID of the named recipient at the ticket office when you buy or collect your ticket/s. For proof of disability, please bring any ONE of the following forms of documentation:

• Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book.​
• Attendance Allowance or Carer’s Allowance letter of award​
• Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit, Employment and Support Allowance (ESA) Disability Students’ Allowance (DSA), or DID card (UK Disabled ID card).​
• A valid Blue Badge​
• In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI).​
• Credibility’s Access Card with the carer/companion symbol

*A carer must be over 14 years of age and understand the ticket-holding guest’s condition, assisting them during their visit.  

Disabled guests who have a specific need for a second helper/carer can request another free ticket, but will need to show that they have a need for a second carer by providing suitable proof, namely a letter, GP or hospital consultant detailing why the second carer is required.

Assistance/guide dogs are welcome in the Theme Park, but unfortunately they will not be able to accompany guests onto any of the rides and must not enter Zoo areas.

WHEELCHAIR HIRE

Wheelchair hire is available from Lodge Gate and is charged at £10 per day, plus a £50 fully refundable pre-authorisation on a credit or debit card. Registered disabled guests with documented proof may hire a wheelchair free of charge, but a £50 pre-authorisation will still apply – please speak to a member of staff on your visit for more information.

Wheelchairs are subject to availability so we would suggest that guests who need a wheelchair to travel around the Theme Park take their own for ease and certainty. Please note, due to the very hilly nature of our site, this can make powered buggies very unstable. Please take extra care when using them and speak to a staff member in Guest Help and Information for further information.

MOBILITY SCOOTER HIRE

Mobility Scooter hire is available from Lodge Gate and is charged at £35 per day plus a £50 fully refundable pre-authorisation on a credit or debit card.

Please note that you are welcome to bring your own mobility scooter to the Resort, but they are unable to be brought into ride queue lines and therefore must be left outside of the ride.

PUSHCHAIRS AND BUGGY HIRE

We have a selection of colourful buggies for hire at Lodge Gate. Single buggies cost £10 and double buggies cost £15. Please be aware that our buggies are not suitable for babies and are subject to availability – you are unable to pre-book buggy hire for your visit.

Please be advised you may be asked to leave pushchairs and buggies in our designated buggy park prior to entering SEA LIFE due to the nature of this attraction.