This attraction has a limited amount of space in their car park 

There is on-road Pay & Display parking at the front of the entrance 

Parking is charged at £2.80 per hour.

There is level access from both the car park & On Road Parking to the main entrance.

In some areas, the paths may be uneven, however, some surfaces have been recently resurfaced.

There is level or ramped access to most buildings. Please note that the slopes leading to the two tunnels in the Zoo are steep.

This attraction offers Audio described tours, BSL tours & Relaxed opening hours.

All enclosures can be viewed from a seated height.

This attraction has a limited number of wheelchairs available to hire , a £25 refundable deposit is required.

This attraction has 2 Mobility scooters available to hire, there is a £20 hire free and a £30 refundable deposit is required.

This attraction has a Queue Assist Scheme

This attraction has 4 Accessible Toilets located in the following areas:

• Opposite Tiny Giants
• Next to the Reptile House
• Near main entrance next to African Aviary
• The Terrace Restaurant

These toilets feature the following:

• Handrails to the side of the toilet and wash basin
• Wash basin with lever style tap
• Disposal Facilities
• Outwards opening doors
• Emergency Pull Cord

This attraction has a changing place toilet located in the following area:

• The Farmyard

This facility requires a RADAR key to access this can be obtained from a member of staff or you can purchase your own here – RADAR Key

This facility features the following:

• A ceiling track hoist, 
• A height-adjustable adult-sized changing bench,
• A height adjustable washbasin
• A peninsular toilet

Assistance dogs are permitted within this attraction however there are guidelines to follow:

• Dogs are not permitted at the animal demonstrations and talks, in any of the walkthroughs or near the big cat enclosures.
• The animals and dogs can react to each other – so they ask that if you notice any behavioural changes of concern, to move to another exhibit.
• Your dog must remain calm and quiet, at least 2 metres away from any animal enclosure boundaries.
• Your dog must be fit and healthy when visiting the Zoo, and not shown any signs of ill health – including diarrhoea and vomiting – in the last 24 hours. They must have been resident in the UK for the last 6 months and have received all annual vaccinations and anthelmintic treatments.
• Poop bags are available at the main gate on arrival – you must clean up after your dog and never leave dogs unattended or off the lead.

If you are bringing an assistance dog to the Zoo, you will be asked to meet with the Animal Duty Manager on arrival for an on-site briefing to confirm acceptance of our full terms and conditions and any special considerations on the given date of your visit. Your assistance dog may be asked to undergo a brief health check to protect the wellbeing of our animals on-site.

The Penguin Pass queue hopper gives visitors who find queuing difficult the opportunity to hop queues at the zoo.  

There is no need to book your pass for London Zoo, simply download & print the pass or download onto your phone. Penguin passes are available to download from the PDF Tab

They also have passes available to collect on arrival from the admissions team. Show your penguin pass to the teams at admissions, retail or catering outlets and the walk-through exhibits.
The staff & volunteers will do their best to reduce your queueing time.  

If you collect a penguin pass from the admissions team, please return your pass to the penguin pass box as you exit the zoo.

This attraction offers a discounted concession for disabled visitors.

To be eligible for this discount you must present evidence in one of the following forms:

• DLA Paperwork
• Pip Paperwork
• Nimbus Access Card

This attraction offers free entry for carers alongside a paying disabled visitor.

To be eligible for this free entry you must present evidence in one of the following forms:

• DLA Paperwork
• Pip Paperwork
• Nimbus Access Card
• Carer ID from council or employer

Penguin Pass

London Zoo Visual Story

London Zoo Sensory Story

T.R.A.I.L

Wildlife Explorers Trail